There is a great deal missing in todays digital environment. We have all this web analytics information yet is is quite shocking that despite the advances in thinking and data at our disposal, that we still don’t know who our audiences are. Part of the problem is that people seem to have forgotten what a target demographic is and perhaps some of them have been promoted through the ranks from being account managers or professional copywriters. Even if you’re an SEO or into analytics, knowing which source of traffic is worth cultivating or buying still doesn’t cut it.
Perhaps I am being harsh, bear with me here. We’re inundated with best practices for Google Analytics, Link Building, site design and usability. Has anyone bothered to ask the following?
- What trends can we share with the public at large? (you can feed this to your PR agency)
- Who’s buys our Rolex watches?
- Who do they buy them for?
- Where do they live?
- What are their income levels?
- What is their gender?
Site analytics tells you about everything apart from the fundamental listed above, say:
- Time on site
- average pages per visit
- Search phrases
- Landing pages
- Referring sites
- Geography down to city/town
- Device
- Browser
Great stuff, but none of the above gives you a handle on:
- How do I brief my graphic designer on designing the ad or landing page creative?
- How do I brief my copywriter on the audience I’m writing to? i.e. are they old, young? Are they rich/poor?
- Where do I show these ads or run radio broadcasts? Which target media?
- What do I share with journalists to make my brand an authority?
- What stories can I tell to make my data into a video, whitepaper or infographic?
Fortunately you can overlay this data using analytics. There is a lot of clever technology that can boost conversions but that only happens once you get the user to the website. But what about a solution that helps you get the target audience to the website in the first place? Surely making smart advertising decisions is what will make you a hero in the first place?
Until someone gets a grip over their analytics with demographics, they are fumbling in the dark. Yes you can do split testing, create surveys, which is expensive and inefficient when you consider the data is right under your nose. As Hannibal Lecter says,
you have looked but you have not seen.
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